Ireland’s massive outsourcing group Abtran continues to be the target of a growing online campaign organised by disgruntled employees.
The campaign initially organised by a few current and former employees gained momentum overnight when it took the form of a Facebook page called “Scabtran.”
Launched about a week ago the page has now gained over a thousand followers. Page’s organisers encourage former and current Abtran employees to share their experience of working at one of the largest customer service providers in the country.
A large number of Abtran’s employees claimed that the company is not allowing them sufficient toilet breaks.
“The company doesn’t treat us like human beings, human beings have a right to use the bathroom,” one current employee said.
“If your desk is at the very end of the floor, one employee said, it may take you a minute or a minute half to actually get to the toilet, given that you must make this journey twice that could take up all your seven minutes other times you have to hold it in. Because if you go over this time, your manager documents it and you can be written up for a disciplinary hearing.”
“ The only time team leaders make an effort to talk to us, one Abtran employee said, is when we do something wrong, they do not care about the instances when you do a good job, only when you failed.”
Several other employees accused Abtran of “providing a poor working environment and ignoring complaints.”
Responding to the allegations Tim Kinsella of MKC Communication whose firm represents Abtran said that his client is “an entirely reputable company and a caring and responsible employer in every respect.”
In an Email sent to all employees, Pat Ryan Chief Executive Officer of Abtran asked workers to “not let the campaign affect their morale.”
“I also personally am intent on ensuring that Abtran listens and reacts appropriately to employees,” vowed Mr Ryan in the now leaked Email.
According to Mr Ryan, the campaign is “entirely malicious” and is “trying to damage Abtran’s reputation.”
“As this campaign has also now made threatening remarks,” Mr Ryan added, “I am working closely with our legal team who are liaising with the relevant authorities to ensure this is dealt with appropriately.”
“There haven’t been any threatening remarks besides constant union pushing,” said Alex Homits, a spokesperson for the campaign.
“Ryan’s Email to employees,” Homits said, “has gained us hundreds of followers overnight.”
The so-called Scabtran posters are visible in bus stops around Cork city centre as well.
Abtran remains one of Ireland’s largest and most successful outsourcing groups. In 2016, Sky awarded a contract to Abtran which created 130 new jobs at Abtran Cork. In 2010, Abtran reported more than 75% surge in profits. Abtran has branches in Dublin and Cork.